FAQ

Q. How can I view an apartment during our Governor’s mandate for social distancing?

While we are unable to conduct in-person tours of our apartments during the mandated social distancing, our property pages offer a comprehensive overview of amenities and photos. We are hopeful you will be sold on more than just pictures of spaces you’ll be proud to call home, but also our mission of creating communities where everyone belongs. We encourage you to reach out to the property manager for the community you are interested in via email or phone, which can be found on the individual property pages. The application process takes some patience, so this is a great time to get the ball rolling.

Q. While offices are closed to the public, what’s my best course of action for inquiring about a property?

Start your property search on our Apartment search page. Here you will gain a glimpse into each of the apartment communities we offer across more than 30 Iowa counties. You will find contact information for each location within the listing. If you have questions, or need additional assistance locating a property in your area, please reach out to a member of our team by following this link to our Staff and Locations.

Q. What does affordable housing actually mean, and how will I know if I qualify?

A generally accepted guideline is that housing is affordable if it does not cost more than one third of a household’s total income. Safe, decent, and affordable housing stabilizes families and is related to better health outcomes. Having affordable housing in communities bolsters economic growth by ensuring all segments of the workforce have a quality place to live. We invite you to learn more on our page about Housing Development.

Most of CHI’s apartments were developed under the rules of two federal housing programs, the Low Income Housing Tax Credit (LIHTC) program and the HOME program; generally, our rental procedures and policies follow the rules of those funding sources. To qualify and rent one of the apartments developed this way, a household's income must fall in a certain range. People who qualify pay a "below market" rent that is more affordable for their household income.

Q. What makes CHI different than other property management companies?

Community Housing Initiatives is proud to offer approximately 1,500 homes to people and families across Iowa through rental housing we have developed since the 1990s. Every apartment community we have developed is unique, and all of them respond to different needs that exist in the communities they serve. You can read more on our Housing Development page.

► We work closely with communities to locate housing where it is needed, include amenities residents enjoy, and be good neighbors.
► A particular point of pride for CHI is our work to preserve historic structures that communities love by giving them new life as apartment buildings.
► We provide a range of supportive services in our apartment communities to ensure our residents' needs are met.
► With few exceptions, we operate and manage the housing we have developed.

Q. What can I do to ensure a smooth application process?

Nearly all of our properties offer online applications. Please visit our How to apply page to learn more about what documentation is required. This will help alleviate unknowns about the process which takes time and patience (and the timely cooperation of employers, banks, and other organizations involved in verifying your application).

In order to provide the quality of housing we offer residents across Iowa, it’s imperative that our application processes be performed in strict accordance with each property’s unique Tenant Selection Plan.