Community Housing Initiatives, a nonprofit organization offering quality, affordable places to live to our neighbors across Iowa, has announced Brittany Spieker as our new Director of Resident Services.
Spieker currently serves as Northwest Iowa Regional Manager and will begin her new role when her current role is filled. As a regional manager, Spieker oversaw CHI’s growing operations in Northwest Iowa with responsibility for the performance of 365 apartments at 18 properties across Northwest Iowa from Sioux Center to Mason City. In her career she has been the first point of contact for hundreds of people and families who are seeking a good place to live at a price they can afford.
“Brittany embodies our spirit of service to our residents and communities statewide,” said Sam Erickson, CHI’s chief operating officer. “She is a tireless ambassador for our mission and her creativity and passion for serving residents will serve her well in this new role.”
Resident Services (RS) is a team of CHI staff who help connect CHI’s residents with one another and with services in the community to help them reach goals from accessing medical care to achieving financial self-sufficiency. CHI’s RS team is comprised of three dedicated staff who work closely with others across the organization.
This year, CHI’s Resident Services team also led a major initiative called Strategic Investment, which was an opportunity to make targeted investments at select properties, helping to improve resident satisfaction and boost the overall performance of the properties. A key feature of the program is allowing residents to direct how investment in their community is made for improvements they value most. After a successful year with this initiative, CHI will seek to extend this approach to new properties over time.
“Our goal is to provide apartment communities where people are proud to live that can continue in quality service for many years, and the Resident Services team is an absolutely essential component of that. We value this team and its role helping us lift up and support people and families who choose to live with us,” Erickson said.